This policy applies to all downloadable, preconfigured Docker containers and virtual machine images featuring complete development stacks—such as LAMP, MEAN, Python/Django, and Kubernetes clusters—sold through our online platform. Our aim is to ensure you receive functional, high-quality digital products that match the descriptions provided and meet your development needs.
Requesting a Return or Credit
If you encounter problems accessing, launching, or using a purchased image or container—whether due to corrupted files, missing components, or compatibility issues—please contact our technical support team. In your initial message, include:
- The original order or invoice number
- Exact product identifier (e.g., “Python/Django Bootcamp VM Image”)
- A clear description of the issue, such as error messages or unexpected behavior
- Screenshots or log excerpts that illustrate the problem
Providing thorough information helps us diagnose the issue efficiently and propose the most appropriate remedy.
Eligibility for Review
To qualify for a return or credit assessment, your request should involve one of the following circumstances:
- The download link fails to generate or remains inaccessible despite multiple attempts
- Downloaded files are corrupted, incomplete, or cannot be extracted by standard tools
- Preconfigured services in the image or container (web server, database, orchestrator) fail to start or function as documented
- Essential learning materials—such as video modules, configuration scripts, or lab guides—are missing from the download package
Requests based solely on change of mind, preference, or failure to use the product are outside the scope of this policy. We encourage you to review product descriptions, sample screenshots, and system requirements before purchase to ensure compatibility.
Assessment Process
Upon receipt of your request, our engineers will:
- Confirm receipt of the original files and attempt to replicate the reported issue in a controlled environment.
- Review provided logs and screenshots to identify errors or misconfigurations.
- Validate that your system meets the stated prerequisites (host OS, virtualization platform, Docker version, RAM, disk space).
- Determine whether the issue stems from a product defect, documentation oversight, or environmental incompatibility.
We aim to complete this evaluation and respond with recommended steps, typically within three business days of receiving all necessary information.
Resolution Options
If an assessment confirms a product defect or missing component, you may choose one of the following:
- Full Credit: Issue of a digital credit equal to the purchase value, redeemable against any future product.
- Alternative Download: Provision of a corrected or updated download link for the same or equivalent image.
- Product Exchange: Access to a different training module or VM image of similar complexity and price.
In the rare event that technical constraints prevent a direct refund to your payment method, we will apply a store credit by default.
Partial Remedies
For isolated issues—such as a missing script, misnamed file, or minor configuration error—we often supply patch files, corrected manifests, or additional instructions. These partial remedies allow you to continue without a full return, minimizing disruption to your workflow.
Customer Responsibilities
Customers are responsible for verifying that their development environments meet the stated requirements (OS version, virtualization platform, Docker engine versions). We recommend using the provided checksums to confirm download integrity before proceeding with installation and to retain all original download receipts and documentation.
Ongoing Support and Feedback
Our technical helpdesk remains available to assist with troubleshooting, configuration tips, and performance tuning. We welcome your feedback on documentation clarity and product functionality; user input drives continuous improvements to our digital offerings.
Policy Updates
As our catalog expands and products evolve, this policy may be updated to reflect new delivery methods, file formats, or support procedures. The latest version is always accessible on our website. Continuous review ensures transparency and fairness, so you can purchase digital development environments with confidence.